Privacy Policy

Effective Date: March 18, 2026
Last Updated: March 18, 2026

Hampton Roads Best Living, LLC, Shane Brazzell, REALTOR®, and affiliated business operations described in this Policy ("we," "us," or "our") respect your privacy and are committed to explaining how we collect, use, disclose, store, and otherwise process your information when you visit or use this website, submit information through our forms, communicate with us, or otherwise interact with us online or offline.

By accessing or using this website, submitting your information, communicating with us, or interacting with our content, you acknowledge this Privacy Policy and consent to our collection, use, disclosure, and processing of your information as described in this Policy, to the extent permitted by applicable law.

1. Who We Are

This website is operated by Hampton Roads Best Living, LLC in connection with the marketing and business activities of Shane Brazzell, REALTOR®, affiliated with Berkshire Hathaway HomeServices RW Towne Realty.

This Privacy Policy applies to this website and related communications, forms, advertising, lead capture, email communications, customer relationship management systems, and related business tools and services that we use in connection with our real estate and marketing activities.

2. Information We Collect

We may collect, receive, create, infer, append, enhance, or otherwise process the following categories of information:

A. Information You Provide Directly

When you fill out a form, contact us, subscribe, request information, book a consultation, download a resource, or otherwise interact with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Property address

  • Buying, selling, relocation, or home search preferences

  • Budget, timing, goals, and transaction-related details

  • Any information you include in messages, forms, surveys, comments, or uploads

B. Information Collected Automatically

When you visit the website, we and our service providers may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Referring URL

  • Pages viewed

  • Time spent on pages

  • Clickstream activity

  • Dates and times of visits

  • Approximate geolocation derived from IP address

  • Cookies, pixels, tags, scripts, and similar technologies

  • Advertising identifiers and related online activity information

C. Information from Third Parties

We may receive information about you from third parties, including:

  • CRM platforms

  • lead generation vendors

  • analytics providers

  • advertising platforms

  • social media platforms

  • data enrichment vendors

  • public records sources

  • brokerage-related systems

  • marketing partners

  • service providers and contractors

  • referral sources

  • business partners

D. Inferred and Enriched Information

We may supplement, verify, correct, organize, score, infer, or enrich the information you provide using internal analysis or third-party sources. This may include appending or verifying:

  • phone numbers

  • mailing addresses

  • household or property-related information

  • publicly available real estate-related information

  • likely preferences or interests

  • lead status or estimated transaction readiness

3. How We Use Your Information

We may use your information for any lawful business purpose, including:

  • responding to inquiries

  • contacting you about your request

  • providing real estate-related information, services, referrals, and communications

  • sending email newsletters, updates, listing alerts, marketing emails, and other promotional communications

  • contacting you by email, phone call, voicemail, text message, direct message, postal mail, or other means, to the extent permitted by law

  • operating, maintaining, improving, and securing the website

  • personalizing website content and user experience

  • measuring performance, traffic, engagement, and conversions

  • remarketing, retargeting, and advertising to you across websites, apps, platforms, and devices

  • creating custom audiences, lookalike audiences, and similar advertising segments

  • storing and managing leads and client records in CRMs and related systems

  • coordinating with employees, contractors, freelancers, assistants, and service providers working on our behalf

  • verifying identity, preventing fraud, investigating misuse, and protecting legal rights

  • complying with legal, regulatory, brokerage, insurance, recordkeeping, and compliance obligations

  • enforcing our Terms of Use and other policies

  • conducting internal research, analytics, business planning, and operational analysis

4. Consent to Communications

If you contact us, submit a form, provide your email address, provide your phone number, request information, or otherwise engage with us, you consent to receive communications from us, subject to applicable law. These communications may include transactional messages, follow-up communications, listing and market information, newsletters, promotional emails, calls, and text messages.

Consent to receive marketing communications is not a condition of purchasing any product or service. You may opt out of marketing emails by using the unsubscribe link where available, and you may request that we stop marketing calls, texts, or other communications by contacting us using the information below. Consumers generally may revoke consent to certain marketing calls or texts at any time and by reasonable means.

5. Cookies, Tracking Technologies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, web beacons, scripts, session replay tools, analytics technologies, and similar tools to:

  • remember preferences

  • understand how visitors use the site

  • improve website performance

  • measure ad campaign effectiveness

  • associate visits with leads or CRM records where permitted

  • serve targeted or personalized advertising

  • retarget visitors across third-party websites, social media platforms, and apps

These technologies may be operated by us or by third parties such as analytics providers, advertising networks, social media companies, and platform providers. Third-party tracking may allow advertising providers to track your activity across different websites and services over time in order to show personalized advertising. The FTC explains that websites may use tracking for analytics and targeted ads, including third-party tracking across sites.

Your browser or device settings may allow you to block or limit certain cookies or tracking tools. Blocking cookies may affect site functionality.

6. How We Share Information

We may disclose your information to the following categories of recipients:

  • brokerage-affiliated systems and operational partners

  • CRM and database providers

  • email marketing platforms

  • advertising and analytics providers

  • website hosts and technology vendors

  • marketing agencies, freelancers, assistants, contractors, and staff

  • lead management, enrichment, and verification providers

  • service providers who help operate our business

  • professional advisors, including legal, tax, compliance, and accounting professionals

  • government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law

  • parties involved in a merger, acquisition, restructuring, asset sale, financing, or business transfer

We do not state that we sell personal information for money in the ordinary course of business. However, some privacy laws define "sale," "sharing," or "targeted advertising" broadly, and some uses of analytics, retargeting, audience matching, pixels, or third-party advertising tools may fall within those definitions depending on the jurisdiction and facts.

7. Data Enrichment, Matching, and Publicly Available Information

If you provide us with limited contact information, we may use internal tools or third-party services to verify, append, supplement, or enrich your record with additional information, including phone numbers, mailing addresses, property-related information, or other commercially or publicly available data, where permitted by law.

We may also combine information collected from this website with information from CRMs, ad platforms, public records, social media platforms, and other sources for marketing, lead management, analytics, and business purposes.

8. Data Retention

We may retain personal information for as long as reasonably necessary for business, marketing, legal, compliance, contractual, security, dispute resolution, recordkeeping, evidentiary, and operational purposes, unless a longer or shorter period is required by law.

Retention periods may vary depending on the type of information, the reason it was collected, whether an ongoing relationship exists, whether consent has been withdrawn, and applicable legal or compliance obligations.

9. Data Security

We use reasonable administrative, technical, physical, and organizational measures designed to protect personal information. However, no internet transmission, website, database, CRM, email system, or electronic storage system is guaranteed to be completely secure. FTC guidance recommends reasonable safeguards, limiting access, retaining only what is needed, and securely disposing of information when no longer necessary.

By using this website or submitting information to us, you understand and accept that no method of transmission or storage is completely secure.

10. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:

  • confirm whether we process your personal data

  • access certain personal data

  • correct inaccuracies

  • request deletion

  • obtain a copy of certain personal data

  • opt out of certain targeted advertising or profiling

  • withdraw consent in some circumstances

  • appeal a denied privacy request where required by law

Virginia’s consumer privacy law, when applicable, requires covered businesses to provide a clear privacy notice and a method for consumers to exercise rights, respond within 45 days in most cases, and provide an appeal process if a request is denied. That law applies only to certain businesses meeting statutory thresholds, not to every website operator.

To make a privacy-related request, contact us at:

Email: leaveittoshane@gmail.com
Mail: 1215 Volvo Pkwy #100, Chesapeake, VA 23320
Phone: 757-876-0560

We may need to verify your identity before processing certain requests.

11. Email, Phone, and Text Opt-Out

You may opt out of marketing emails by clicking the unsubscribe link in the email, where available, or by contacting us directly.

You may request that we stop marketing calls or texts by replying STOP where that functionality exists, by telling us during a call, or by contacting us directly. The FCC states that consumers can revoke consent to certain marketing texts at any time and by reasonable means.

Please note that even if you opt out of marketing communications, we may still send service-related, transactional, administrative, compliance, or legally required communications where permitted.

12. Third-Party Websites and Services

This website may contain links to third-party websites, tools, social media platforms, forms, booking systems, brokerage websites, or service providers. We are not responsible for the privacy, security, or content practices of those third parties. Your use of third-party sites and tools is governed by their own policies and terms.

13. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 through this website. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take appropriate steps to delete it. The FTC’s COPPA guidance addresses online collection of personal information from children under 13.

14. Sensitive Information

Please do not submit highly sensitive personal information through this website unless specifically requested and reasonably necessary. Virginia’s privacy law treats some categories, such as precise geolocation, certain health information, biometric data used for identification, and certain information about children under 13, as sensitive data and imposes added consent requirements when that law applies.

15. Do Not Track and Similar Signals

Some browsers and devices offer "Do Not Track" or similar privacy preference signals. Because there is not a single uniform standard governing all such signals across all technologies and jurisdictions, we may not respond to every such signal in the same way. Where applicable law requires recognition of certain opt-out preference signals, we will comply as required.

16. Changes to This Privacy Policy

We may update, revise, or modify this Privacy Policy at any time, in our discretion, to reflect changes in our business, services, vendors, legal requirements, technologies, or practices. The updated version will be posted on this page with a revised effective date or last updated date. Your continued use of the website after any update constitutes your acknowledgment of the revised Policy, to the extent permitted by law.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request, contact us at:

Shane Brazzell, Hampton Roads Best Living, LLC
1215 Volvo Pkwy #100, Chesapeake, VA 23320
leaveittoshane@gmail.com
757-876-0560